HRNSW MANAGEMENT – ENQUIRIES STRUCTURE
Background:
An internal procedure is to be initiated in instances whereby stakeholders/participants have a genuine enquiry about an aspect of the decision making of HRNSW personnel.
Procedure:
The following steps are to be taken in respect of a written (or verbal) enquiry submitted by a stakeholder/participant with respect to a decision or ruling taken by empowered HRNSW personnel:-
1 – The person should be referred to the relevant Manager if verbal contact is initiated.
2 – The Manager is to obtain in writing the full details of the enquiry.
3 – An acknowledgment on a confidential basis of receipt of the written enquiry is to be provided to the person making the enquiry.
4 – Following the review and prior to a response the Manager will report the enquiry to the Chief Executive and any other Manager who may be connected to the matter.
5 – On further review (if any) of the enquiry the Manager is to respond in writing to the stakeholder/participants articulating the reasoning for the decision reached where possible within 28 days.
6 – A record, inclusive of the details of the enquiry and the response, is to be kept.
Steps to be taken if the enquiry has relevance:
If deemed necessary by the HRNSW Executive Management a revised decision or alternate course of action may be devised/determined and advised to the stakeholder/participant. In those circumstances and where required a course of action is to be taken by the HRNSW Executive Management so as to remedy the matter or to avoid repetition.
Assessment of an Enquiry:
An assessment of the enquiry should be referred to the Chief Executive and Integrity Manager if the relevant Manager considers the matter may in fact be a complaint.
Stakeholder/Participant Awareness:
The procedure is to be published on the HRNSW website for the awareness of stakeholders/participants who wish to make a verbal and then written enquiry to the relevant HRNSW Manager.
HRNSW Management Contacts:
Stewards – Clint Bentley cbentley@hrnsw.com.au
Integrity – Michael Prentice mprentice@hrnsw.com.au
Handicapping – Mark Read mread@hrnsw.com.au
Operations, Insurance, Work Health & Safety & Finance – Peter Carney pcarney@hrnsw.com.au
Racing, Breeders Challenge, Tracks & Infrastructure – Brett Scelly bscelly@hrnsw.com.au
Education & Welfare – Maurice Logue mlouge@hrnsw.com.au
Marketing & Communications – Paul Cochrane pcochrane@hrnsw.com.au
Media – Amanda Rando arando@hrnsw.com.au
Other HRNSW matters inclusive of Board Policy – Peter Buckman pbuckman@hrnsw.com.au